FAQ's

M & C IMPORTS FREQUENTLY ASKED QUESTIONS

HOW DO I FIND THE WHOLESALE PRICES FOR ITEMS ON THE SITE?

Just go to the Wholesale page of this site fill in the form, you will receive a log in for your company – this will give you access to our wholesale prices and the ability to order online.
Please note this wholesale area is secure and strictly reserved for official, registered retailers in the gift and home wares industry.

FIRST ORDERS WITH M & C IMPORTS

First Orders are a minimum spend of $150.00 + GST and we will send you a proforma invoice, once payment has been made we will ship you your goods.
Every order after that will be placed on a 30-day account, with no minimum order amount.

HOW DO I PLACE AN ORDER?

You can place an order Online, send an E-mail or Fax please ensure you include all of your all of your contact details.
We will then send you a updated invoice to include the shipping costs and GST.

IS ALL STOCK AVAILABLE AND HOW SOON CAN I RECEIVE MY DELIVERY?

95% of our products are in stock – should we be out of a particular item we will place it on back order and send it to you – with no additional postage cost as soon as we receive it at our warehouse.
We choose to use Blue Star Logistics’ and Australia Post to deliver all of our orders.

HOW MUCH WILL IT COST IN FREIGHT?

In addition to the total of your goods, we will charge you freight at the going rate charged by our transport company.
This will be dependent upon the actual packed size and weight of the order and your location.
When you place an order with us there will be one freight charge put on the invoice. Should any items be placed on back order you will not be charged for the additional postage.

RETURNS, CREDITS & CANCELLATIONS

Returns are only accepted if authorised by the suppliers, our representative, or us and are notified within seven (7) days of receipt of goods. Goods may only be returned by a carrier approved by us.
A handling charge may apply to the returned goods. If a shipment arrives with obvious damage to cartons, please note it on the freight bill or reject the delivery.
Any cancellation of orders must be advised to a M &C Imports staff member prior to the order being picked and dispatched. We do not accept cancellations once an order has been picked. For any goods returned as "unsuitable" there is a restocking charge of 15% of the order value plus freight chargeable to the customer.

WHAT ARE MY PAYMENT OPTIONS?

We accept cheque, Direct Deposit, Visa, MasterCard. We do not accept Diners or Amex Please note that our payment terms are strictly 30 days nett from date of invoice.
Direct Deposit Details:
Bank – Wespac
Account Name – M & C IMPORTS PTY LTD
BSB – 033-134
Account Number – 25-0815

I WANT TO BUY M & C IMPORTS PRODUCTS….BUT I AM NOT A RETAILER.

Please email us and we will find retailer near you or give you details about an online stockists.